We would like to appreciate your exemplary skills as you were quick to grasp the nature of work and its scope despite being new to this field. Your professionalism, work ethics and resourcefulness has helped us in identifying the root cause of the problem and also in establishing a robust system through process improvement and gap analysis. Identification and accessing of training needs at different levels has also helped us in performance improvement and thus in achieving our goals. Training methodologies adopted were power point presentations, case based learning, interactive workshops between the top management and middle management, panel discussions and collaboration of both the technical team and the operations teams. Once again we appreciate your services and also are grateful to you. We wish you all the very best.